Landlord Service Update: Covid-19


As the situation evolves, we wanted to update you on the latest measures and changes we have implemented to adapt to the evolving situation caused by the Covid-19 pandemic. This post will be kept up to date with the latest information for our Landlords.


Update as of: 18th May 2020

The Government announced that as of 13th May, valuations, viewings, move ins, inspections, check ins, check outs and inventories can now be conducted.

The safety of our customers and employees is our top priority and we prepared the business accordingly during the rest of that week, to resume property visits as of Monday 18th May 2020.

We have now conducted our own risk assessments and put in place robust safety policies, ensuring we meet all of the latest government guidelines. Click here to read more.

We have been carrying out virtual viewings and valuations during the period, and these will remain available for the convenience of all our customers.

Branches Not Yet Open to the Public

As of 18th March, some staff will return to the branches. However, we remain closed to the general public and any appointment must be scheduled in advance.

Our usual phone lines are still open and our Administrative Team are working hard to answer any queries. We have heavily embraced Video technology to conduct meetings and Video calling through FaceTime, WhatsApp and Zoom so that we can maintain a personal level of service. Please note that we are not currently open on Saturdays.

Virtual Valuations

We are continuing to offer Virtual Valuations for people interested in selling or letting their home. This involves an initial face-to-face video discussion and a video tour of the property; then we use our local knowledge and research tools to come back in 1 hour with a valuation range either For Sale or To Let.

Another easy - and contact free - way of determining an estimated rental or sales value of your property is through our online valuation tool.

If you would like to book a Lettings or Sales Valuation, virtually or in person, please click here or call 0113 320 2000

Accounts Team and Rental Arrears Management

We do understand that now will likely be a time of great concern for our Landlords and it is also likely that some tenants are going to be under huge financial strain due to unemployment and self-isolation.

Arrears management will be key during this period. Let Leeds have increased resources in our accounts team to enable more communication and deal with an increase in arrears which is currently running at 14%.

It is expected that Landlords will need to have a degree of understanding in this situation, as rent recovery may not always be possible.

Government guidance reiterates that tenants are still liable for their rent during this time, and encourages Landlords and Tenants to work together to arrange a payment plan if the Tenant thinks they will be unable to pay their rent.

We are grateful for the continued support, understanding and flexibility being demonstrated by our Landlords. Thank you.

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