For most of our Student Tenants, we are now just a few weeks away from your Tenancy coming to an end and it is time to start thinking about getting ready to move. Due to Covid-19, we have implemented some additional health and safety procedures that you need to be aware of.
We hope you've had a great time at your property, and with Let Leeds, but as your tenancy starts to draw to a close it's time to start thinking about moving on.
The student changeover period is historically our busiest time of the year, so it is more important than ever to be mindful of the new health and safety measures in place to prevent the spread of Covid-19. To help you get ready for this busy time, we've compiled you a handy list of Frequently Asked Questions to help make sure that both you, and your property, will be ready when it's time to move out.
Yes. Since lockdown restrictions have been eased, as of 11th May 2020 guidance in place from the Government states it is now possible for Tenants in England to travel back to Leeds to collect their belongings and to clean and check-out of their homes.
If you are symptomatic, shielding or self-isolating you must let us know so that can make arrangements. Please call the office on 0113 322 9324 to let us know as soon as possible.
To minimise the number of people needing to come to the office, we ask that all keys be returned by one Tenant only from each house. Please put all keys in a sealed envelope with the address of the property written on the front and post it through our letter box on Burley Road. If there is a queue when you arrive, please respect social distancing with other customers.
It's really important to get all your keys back to us. If you don't return them, we will have to replace the locks for security reasons, the cost of which is then charged back to you. Our office address is: Let Leeds, Coburg House, St Andrews Court, Leeds, LS3 1JY.
You must be out of the property and return all keys to the office before 11am on the date your contract ends. If you are moving out sooner, that's fine and will give us more time between tenancies, so just let us know when you are planning to vacate.
Yes! It's really important that you cancel your standing order with your bank straight after your last rental payment. This does not happen automatically so it's something you need to add to your to do list ASAP. It is not easy for us to get any overpayment back to you right away and there are also charges for returning overpaid rent, so please make sure that you cancel it.
If you are on Bills Inclusive Package, you will need to return your routers back to Virgin or there will be a £40 charge. Virgin will be sending you a return packs out directly around 20th June, so be sure to look out for it and take action.
Your 2019 Student Tenant Handbook contains important guidance for you and advice on the kinds of things we'll be checking for when we inspect your property on Check Out. Click here to download a copy. https://www.let-leeds.com/files/2019-student-tenant-handbook.pdf
In short: as clean and tidy as possible inside and out! Make sure you give the property a clean, remove ALL of your belongings, put all rubbish in the external bins and move all furniture back to where it was when you moved in. You will also need to turn off any freezers to allow them to defrost and make sure you leave the boiler on, with the pressure topped up to the correct level.
Don't forget, there are other things that you are also responsible for too:
The best (and simplest!) thing to do is to get the property professionally cleaned, which is what we would advise you to do if that is possible. We can offer preferential rates through our contractors especially for End of Tenancy Cleans so get in touch with the Leeds team to arrange this and save you and your housemates the hassle. Unless you are super-confident cleaner it's well worth considering a professional clean, as often Tenants waste time and effort cleaning a property, only to find on the check-out inspection that it doesn't reach professional standards!
If you can't stretch to a professional clean and must do it yourself, here are some tips to help you get things to 'professional' cleaning and inspection standards:
Please report to us via FIXFLO any items of maintenance, or any breakages at the property, so that we can log this and repair in time for the new tenants. Here's the link again for you: http://www.let-leeds.com/register_repair.php
It's such a stressful period, we know, but it really does help if you get organised and notify all the people who generally contact you at your address. We've made a bit of a list to help you get to started: https://www.let-leeds.com/article/who-to-notify-checklist-20/
The DPS is the Deposit Protection Service and they have been managing your deposit in a third party account if you've been living at one of our Managed Properties. Just visit https://www.depositprotection.com/ when you are ready to get your deposit back. You will need your Deposit ID and your Repayment ID for this, which will have been emailed to the lead tenant at the start of the tenancy by the DPS. Once we've given the property the all-clear and you've completed the process, your deposit is usually paid back to you within 5 days.
We understand how keen you will be to get your Deposit, but please be aware that there are a number of steps that need to be completed before it can be released. The whole process can take about 4 weeks. There are a number of things we need to go through for every property, which includes:
Covid-19 has had a huge impact on all of us and this has been an extremely uncertain and difficult period. We are so grateful for all your support to get through this challenging time.
Thank you for being one of our tenants, we hope you found this useful and that we see you again soon!
Stay safe and if you have any queries at all, then please do not hesitate to contact the Leeds Team on 0113 322 9324 - we are here to help!
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